Alternatively, you may e-mail the IDPH Helpdesk at dph.helpdesk@illinois.gov. This is an established remote access option for approved users and instructions to log in remotely can be found in the resource documents. Chicago: 312-814-DoIT (312-814-3648) User ID Revoked. After you login with your Digital ID, you will be prompted for your RACF credentials. Any information provided is voluntary and you will not be subject to retaliation based on the information provided through the survey or for choosing the skip option on the survey. . Please keep trying to connect via Citrix, as some users can get through. Who can I contact? Instead, log in to your own personal accounts on the delivery services website or enter the web address of the service into your browser to check tracking numbers. Is a program bug keeping you from being able to accomplish your work? We also recommend clearing your cache/history periodically. August 11, 2020Please remember when using Citrix Remote Access to use a browser and the RA.illinois.gov address, instead of the Citrix Workspace App. Operational issues including those related to username and password, are to be directed to: After making yourself familiar with the information provided on this page please click on the login button below to begin the survey. Illinois Adoption Registry. For instructions on how to do from remote visit: remote work FAQs. Illinois National Electronic Disease Surveillance System (I-NEDSS) 217-785-7165. . Report all suspicious activity to DoIT.Security@illinois.gov. Register and Activate a Digital ID If you have already mailed in your notarized application, use the reference number and authorization code you received to complete your non-resident registration. As you transition to remote work, Webex and videoconferencing skills will become more valuable. #1 Rule = Mute your phone (microphone) when you are not speaking.For general work from home guidance and tips visit the Remote Work site. Support: Report a Problem, Service Request Submitter (no spending authority), Agency Technology Service Requester (with spending authority), Subject: Escalation Request REQ Ticket #. DoIT is a new state agency, created on July 1, 2016, whose mission is to empower the State of Illinois through high-value, customer-centric technology by delivering best-in-class innovation to client agencies fostering collaboration and empowering employees to provide better services to residents, businesses and visitors. Remain on Cyber Alert! The use of the electronic survey method provides clear and consistent instructions for completing the survey and guarantees that all employees have equal access to the survey. June 5, 2020 For guidance and tips regarding Webex meeting tools and more, visit the Reference Materialssection of Remote Work site. For additional remote access details visit the Remote Work FAQs. When connecting, make sure you are using the following URL: ra.illinois.gov; using your login ID ONLY and choosing the proper Domain from the Domain drop down. This site serves as a resource for Illinois state agency employees to establish the necessary access and tools for remote work during the Coronavirus-19 response efforts. The Division of Information Technology (DoIT) recently launched an enhanced self-service portal at rhodeisland.service-now.com/sp. Visit our Site . Login to Survey Examples: Google Chrome, Microsoft Edge Authentication Required Remember user name It looks like your browser does not have JavaScript enabled. Springfield: 217-524-DoIT (217-524-3648) To report an incident, click here Report Problems Form or contact the DoIT Service Desk at 217-524-3648 (Springfield) or 312-814-3648 (Chicago). Here is a Job Aid to help you complete this step: Job Aid Creating IES A/D ID (docx) After steps 1 - 3 have been completed, submit a DHS or HFS Access Request Form for each staff person that will access IES. Browser Tip: When selecting which browser to use with the State of Illinois remote connections, it is suggested that employees use Chrome and avoid Edge and Internet Explorer. Something was working and now isn't? Remember to get some exercise each day. Employees who are approved by their agency to work remotely may utilize the Citrix Workspace for remote access. Please visit Remotework.illinois.gov / Reference Materials to find useful information and materials to help you along the way. LEADS Help Desk (Non Toll Free number): 217/782-4155: Comments and suggestions: 866/LEADS00 (532-3700) LEADS Administration Mailing Address: Illinois State Police LEADS Administration 801 South Seventh Street, Suite 600-M Springfield, Illinois 62703: LEADS Administration FAX: 217/524-2498: LEADS Email: ISP.LEADSADM@illinois.gov Click here for some simple defensive tactics and additional information and resources from our Federal Government. Please be sure to review "tips and best practices" such as, protecting passwords, not opening attachments or clicking on links unless you are confident in the content and sender. All information is to remain confidential and shared only with the appropriate agency-designated Equal Employment Opportunity and/or Affirmative Action Officer (EEO/AA Officer), the agency-designated safety personnel (for emergency evacuation purposes only) and the Illinois Department of Human Rights (for compliance purposes). For DoIT Employees:Please note that the memo sent to DoIT employees on 3-16-20 with the subject of Reporting Instructions During COVID-19 Crisis remains in effect until further notice. Read the FAQ. You will feel like a pro participating in virtual meetings, if you follow a few fundamental rules. Illinois Jobs; Illinois.gov home page; Employment Opportunities; Community Ambassadors; List of Local Health Departments; This issue is most likely due to settings that can be fixed remotely, preventing this from becoming a reoccurring problem. If you are having issues connecting via Citrix today, please first clear your browser history/cache and restart your HOME PC. TheIT Service Deskconsists of representativesthat collectively possess broad expertise and years of experience delivering customer support. Be sure to explain you are resetting a password for the IDPH Web Portal. Agencies who have adopted Office365 can access these resources by going to The objectives of the Survey are two-fold: (1) to determine the number of employees with disabilities in each state agency and to address any underutilization concerns; and (2) to identify any assistance needed in the event of an emergency evacuation. DoIT targets to provision in accordance with Request Fulfillment guidelines. The top tip when on a web conference is to mute your phone when not speaking. Help Me Grow. The team is working to identify and resolve the issue as quickly as possible, so there is no need to open a ticket with the Service Desk. Send email to: DoIT.Helpdesk@illinois.gov Flag email as high priority (!) Welcome to DoIT Identity Management (DIM). call in user 1) from joining the meeting. At this time, we ask that agencies focus only on submitting incident tickets for working remote problems. Best Practice for joining audio for a Webex Meeting:Have the meeting call you, via the Call Me button or connect via your computer, by clicking Call Using Computer. Subject: Escalation Request - REQ Ticket # Provide the Incident number. Users working from home using Citrix should perform regular resets of work PCs. Together, we can build a strong cyber defense for the State of Illinois. The IT Service Processing team creates a work log entry including the provided information. If you are suddenly having issues connecting from home and suspect that your device at the office needs to be awakened, please call the DoIT Service Desk at 217-524-3648 or 312-814-3648. July 30, 2020If while working from home and using Citrix Remote Access you are presented with a Citrix Workspace upgrade message, please install the upgrade. Please visit the DoIT Remote Work page and Remote Work FAQs for additional suggestions. Rebooting twice a week will prevent many computer problems, especially problems with Citrix Remote Access. Note: Moving forward, well be sending Remote Reminders as needed when there is remote work news or information to share. If you have a State of Illinois issued laptop to work from home you should be using NetMotion or AnyConnect. If you are using the Citrix Workspace App, you run the risk of not connecting. It is recommended that a reboot or restart be done at least twice a week to help with connectivity and to remain current on all recommended system updates. BEWARE of Scammers attempting to capitalize on pandemic fears via telephone, text and email. Visit More Support Links Services Catalog Digital ID Registration and Recovery Digital ID Registration and Recovery Register The registration process for State of Illinois Digital IDs begins here for all users, both Illinois residents and out-of-state users. Verify senders of texts, email and phone calls. The restart should be done at the end of the work day to allow the PC to restart and update. Employees may logon with their state credentials (e.g. Employees who already have a state-issued laptop (or other device) from the State of Illinois (SOI) that uses the NetMotion or Cisco AnyConnect VPN client, should use this option. Your message will need to include your name, the name of your agency, your User ID and a phone number you can be reached at. This servicewill be available Monday through Friday8AMto5PM, unless otherwise requested or scheduled. The IT Service Processing team contacts the DoIT Services fulfillment team / technician and their manager to notify them of the escalation and includes the CIO or Group CIO who initiated the escalation. Stop before you open an attachment from these bad actors, as you could be introducing an infection to your device. 2101 S. Veterans Parkway Springfield, IL 62704 Phone: 217-785-7444 Fax: 217-785-7019 Email SERS Work orders will be processed after the remote work capabilities are established for End User Computing (EUC)related tickets. If you previously had remote access, but are now unable to connect, please try the following before contacting the help desk:Restart You Home ComputerClear your browser (clear the history in your browser or cache)If possible, use Chrome rather than Microsoft Edge. Springfield: 217-52 4-DoIT (217-524-3648) Chicago: 312-81 4-DoIT (312-814-3648) TTY Support Line: 866-277-5669; Support: Report a Problem ; Media Inquiries: DoIT.PIO@illinois.gov; Stay Connected Web Accessibility Missing & Exploited Children Amber Alerts Illinois Department of Innovation & Technology DoIT guides technology solution delivery and support for the agencies in the executive branch of state government. Be wary of emails and texts, even from your favorites like Apple, Amazon and Target. Industry best practices guide secure service delivery to agencies. Phone: 217-785-3346 (o) E-mail: Aging.FOIA@Illinois.gov Agriculture, Department of Pamela Harmon PO Box 19281 Springfield, IL 62794 Phone: 217-524-6905 (o) E-mail: AGR.FOIA@illinois.gov Capital Development Board Chris R. Miles Capital Development Board 401 S. Spring St. 3rd Floor, Stratton Building Springfield, IL 62706 Phone: 217-782-4382 (o) Staff will respond to service requests during the published business hours. For easy remote access to your Outlook email from any device, try office.com. IDHS Office Locator. For instructions on how reset your password while working remotely visit: remote work FAQs. Manage your Illinois.gov Network Account Microsoft Identity Manager (MIM)can be used to reset passwords and unlock your Illinois & Trusted Domain Active Directory/Network Accounts. Report a Problem Manage Passwords Request a Service user.name@illinois.gov) and may be prompted for multifactor authentication if already configured for their agency. If possible, use Chrome rather than Microsoft Edge. Springfield: 217-524-DoIT (217-524-3648) Chicago: 312-814-DoIT (312-814-3648) Technical Support Week Days (8A-5P, Monday-Friday) Contact the IDPH Helpdesk at 866-220-5247 or via email at DPH.Helpdesk@illinois.gov for Portal access and web-based application support. Webex is your go to for all your Remote Work meeting events. For agencies needing PCs for a call center, please work with your agency CIO/GCIO. If you are still experiencing issues after confirming internal connections are working, please contact the Service Desk via telephone to 217-524-3648 or 312-814-3648 or via email to Report Problems. If you do not find an answer to your question in this document, please contact the DoIT Help Desk at 1-217-524-3648 or 1-312-814-3648 (TTY number 866-277-5669) (during the hours of 7:30 a.m. and 5:00 p.m. CT, if possible) or contact your agency CIO for assistance. TheState of Illinois Disability Surveyis offered annually to all State of Illinois employees under the jurisdiction of the Governor. call in user 1) from joining the meeting. May 13, 2020If you receive the following message when logging on from home: Resources are unavailable at this time, try again later, it is advised to wait a few minutes and try again. Review "tips and best practices" such as, protecting passwords, not opening attachments or clicking on links unless you are confident in the content and sender. The ITSD team contacts the DoIT Services fulfillment team / technician and their manager to notify them of the escalation and includes the CIO or Group CIO who initiated the escalation. and wireless services (i.e., cell telephones, smart devices, air cards, hot spots, etc.). Avoid opening attachments or clicking links from delivery services. State of Illinois Digital ID Login Digital ID Login Web3270 users: The application has been updated. We recommend a reboot or restart at least twice a week to help with connectivity and to remain current on all recommended system updates. IDHS Help Line 1-800-843-6154 1-866-324-5553 TTY If they are asking for information from you, be safe and exit the email or text. For additional self-help tips, please visit Remotework.illinois.gov. If no response, the ITSD Manager escalates to the next level of DoIT Management. Chicago: 312-814-DoIT (312-814-3648) Grace B. Hou, Secretary IDHS Office Locator. In order to utilize this solution, you must have an email address that is individual to you only, no shareable email addresses are allowable. 2020 has already seen record numbers of phishing attempts, malware hacks and other social engineering schemes. Webex may be a new experience for some and there are resources available to help users. External Illinois.gov ID Password Reset. The State is committed to ensuring those with work disabilities are fairly represented in the state workforce. These practices apply to text messages, as well. Requests for Information Technology Services must be submitted by your agency appointed Agency Technology Service Requesters (ATSR's). ROCS Help Desk email address: DoIT.ROCS@illinois.gov You may want to temporarily disable your antivirus while you are downloading and updating your application. There are many FREE Apps and online/virtual options available at this time. Please turn on JavaScript and try again. For more information visit the Remote Work Health and Wellness page. IDHS Help Line 1-800-843-6154 The needs of the residents of Illinois remain top priority in developing collaborative solutions to service delivery. Maintain currency and effectiveness of service management processes, Maintain currency of staff support competencies, Provide the Service Desk ticketing system for use to capture, assign, track and resolve technical incidents and requests, Provide 24/7 system availability and staffing for the DoIT Service Desk service, Provide instruction and training on product use, Notifyagencies ofserver issues that may impact or interrupt performance, Monitor usage and maintain statistics and data for Service Level Agreement verification and other management purposes, ProvideTier 1 support to include performing initial incident diagnosisand troubleshooting steps to identify the cause and resolution of the incident, Provide escalation of complex incidents to Tier 2 support, Develop and implement agency governance to ensure staff compliance with DoIT incident reporting and request requirements. Fees pertaining to this service are distributed among other Enterprise servicesinaccordancewithsupport. Were you able to access something, but now can't? It is also recommended to clear your cache/history periodically. Learn more about DoITs mission and initiatives and investigate employment opportunities that will advance your career goals and help you to reach your potential. Many of you may be receiving a prompt to upgrade Citrix Workspace and are unsure what to do while working remotely. Be wary of emails and texts, even from your favorites like Apple, Amazon and Target. Be sure to follow proper disconnection procedures when using Citrix Remote Access, so as not to shut down your in-office computer connection. The device allows for remote access and does not require any additional configuration. Please turn on JavaScript and try again. IL ACTS Support Portal; you must be remotely connected to illinois.gov to access this link. Remember to mute your microphone when on a Webex call and you are not speaking. The email should contain supporting documentation for escalation. Remember rule #1 = mute your phone (microphone) when you are not speaking. PKI utilizes public key cryptography and digital signatures, along with software to manage those certificates. You may have to clear cache/history or reboot the device a few times. The Department of Innovation & Technology (DoIT) delivers statewide information technology and telecommunication services and innovation to state government agencies, boards and commissions as. If your PC seems to be running a little slow, first make sure you do not have too many windows open at once. More information is posted on the this page. Visit the DoIT Remote Work page and Remote Work FAQs for additional suggestions. The needs of the residents of Illinois remain top priority in developing collaborative solutions to service delivery. Please reference the Citrix Workspace Upgrade instructions located in the Reference Material section of the Remote Work site for guidance. Technician and Administrative accounts should not be registered. Contact Information. The IL ACTS SAP ERP application is a cloud based solution designed to support and integrate almost every functional area of the following business processes: procurement of goods and services, finance, accounting and human resources. This will prevent unidentified telephone connections (i.e. Email: DoIT.Helpdesk@illinois.gov. Invalid Login ID. Monday Friday8 a.m. 5 p.m. TheNetwork/TelecomSupportDesksupports all components of Telecommunications services including voice services (i.e., voice mail, TDD/TTY, Enterprise VoIP, 800 service, etc. A comprehensive listing of all DoIT services including security, hosting, and more. Please follow the procedures here. - Staff will escalate to management as required. Remember not to shut down your PC at the office. This will provide users with access to the standard Microsoft Office suite through a web browser (Word, Outlook, etc.). Thank you for your patience. If they are asking for information from you, be safe and exit the email or text. Going forward, this portal is your primary way of requesting DoIT technology assistance (submitting an IT ticket). For instructions on how to do that while working remotely, visit remote work FAQs. Enterprise Desktop Services. The registration process for State of Illinois Digital IDs begins here for all users, Please think twice before you click and remember that phishing attempts can be reported directly to DoIT.Security@illinois.gov or via the Phish Alert tool in Outlook. May 15, 2020The Remote Work site is always available for assistance for your Work from Home (WFH) needs. Illinois Department of Central Management Services, Interagency Committee on Employees with Disabilities. Question: I am encountering problems when performing functions in the States new SAP Enterprise Resource Planning (ERP) system (e.g., logging in, processing a voucher, resetting my password). Go to your account on the trusted website to see if your account needs any attention or additional information. Increased phishing alert! Provide justification or business need for the escalation. Please be aware of proper disconnection procedures when using Citrix Remote Access, so as not to shut down your in-office computer connection. Toprocure, modify or cancel a service,select the "Order Services" button near the top of the right pane. Start here to begin the State of Illinois Digital ID registration process for non-Illinois residents. Please keep the following in mind:-For weekend and evening support for ALL DoIT services: 217-524-DoIT (3648), Option 1 for all IT issues and Option 4 for Telecom Repair.-Someone is available 24/7 to take your call and forward the issue to the appropriate staff/team as quickly as possible. Integrated solution providing the following functionality: agement System (SAMS) for payment and receipts processing, GRC tool to assist agency management with elimination of segregation of duties audit findings, Central Time & Attendance System & eTime (CTAS), Grants Management (currently only Grantee Management), Interfaced with the Comptroller's Statewide Accounting Man, Master Data Maintenance and other Functional Support, SAP GUI Installation consolidated agencies, Adopt standardized business processes included in IL ACTS, Ensure legacy data integrity prior to transitioning. If you receive an email or text requesting that you verify personal information, it is best to go directly to the site instead of clicking on links. This system is for authorized users and official business only. Do not call the Departm ent of Innovation and Technology (DoIT) Helpdesk to reset your IDPH Web Portal password. Questions about State of Illinois Digital IDs? For instructions on how to do that while working remotely, visit: remote work FAQs. ), data services (i.e., non-Illinois Century Network T1s, radio circuits, alarm circuits, LAN jacks, etc.) Category: It looks like your browser does not have JavaScript enabled. This needs to be a remote reboot/restart and not a shut down. Please be aware that there are known issues this morning with the Citrix login page. Follow the procedures here. Grace B. Hou, Secretary. The ICN is a secure state-wide communications network that provides high-speed bandwidth and security services for K12 schools, higher education, libraries, museums and local and state government. Get a Digital ID Reset Password Are you unable to recall your Digital ID user name or password? Customer Service Representatives available to assist in completing IT and Telecommunication service requests or address incidents, Electronic incident and service request reporting interface, Standardized Service Management ticketing system, Electronic response and resolution notifications, Tier 1 incident diagnosis/resolution and escalation to Tier 2 support. Interested agencies not included in the initial implementation can contact the Il ACTS Program Director, All employees have access to free, confidential behavioral health resources through the Employee Assistance Program or Personal Support Program to speak to a professional if you need to talk. " " has been revoked. Note: This system is intended for personal user accounts only. If you have opened a support ticket and the issue is not resolved, please do not followup with a new call to the Service Desk or submit a new request via Report a Problem. Details for how to report and escalate issues to the DoIT team. This will prevent unidentified telephone connections (i.e. Support: Report a Problem. Make the choice to maintain your health today to better enjoy tomorrow. If you are not a resident of Illinois, or do not have a state issued ID you can also use this email for assistance. Send an email message to the DoIT Help Desk technicians at DoIT.HelpDesk@illinois.gov requesting that your password be reset. Join online communities to share files, discussions, calendars and more. -Staff will escalate to management as required. If you have a student in your life who is performing online learning, be sure to check out ISBEs website to learn more about the free resources available to assist districts, teachers, and parents. Science, Technology, Engineering, Arts, and Mathematics (STEAM) - DoIT has a vested interest in the development of a digitally literate workforce that cultivates creativity and advances all areas of STEAM. Users working from home should perform regular resets of work PCs. DoIT offers enterprise tools and applications along with a secure technology infrastructure supported by our network, hosting, telecom and security services teams. To begin the password recovery process, choose one of the following options. IDHS Office Locator. A good tip is to clean up your screen as you go. If your agency has a need for new employee setup, please submit those via Amy OConnell. All incidents reported to DoITwill be captured in the DoIT service management ticketing system and addressed according to the. A Governance, Risk and Compliance module (GRC) is included which not only manages user access but also any risks associated with segregation of duty conflicts.. If you previously opened a ticket with the Service Desk for this issue there is no need to open an additional ticket. To Reset Your Password or Unlock Your Account by Phone: Please call the Illinois Department of Innovation and Technology Service Desk [217-524-DoIT (3648) or 312-814-DoIT (3648)]. March 26, 2020If you previously had remote access, but are now unable to connect please try the following before contacting the help desk: It looks like your browser does not have JavaScript enabled. Self-Service password recovery allows users to quickly and efficiently restore access to their own account without the need to contact the helpdesk or wait on system administrators. TheNetwork/Telecom SupportDeskserves Stateagencies, boards, commissions, universities, Offices of the Illinois House and Senate and Constitutional Officers. DoIT Help Desk Springfield: 217-524-DoIT 217-524-3648 Chicago: 312-814-DoIT 312-814-3648 TTY: 866-277-5669 Email: DoIT.HelpDesk@Illinois.gov After making yourself familiar with the information provided on this page please click on the login button below to begin the survey. Tara.Kessler@illinois.gov. Phishing attempts are on the rise and one simple click can put the entire organization at risk. Best Practice for joining audio for a Webex MeetingHave the meeting call you, Call Me or connect via your computer Call Using Computer. If you do not know who your ATSR is, please contact the Service Desk at 217-524-3648 (Springfield) or 312-814-3648 (Chicago). For additional self-help tips and FAQs, please visit the Remote Work FAQs page. All past Reminders of the Day are posted out here, as well. For guidance and tips regarding Webex meeting tools and more, visit the Remote Work site. Then follow the steps below for the download. Making another contact via the help desk or report a problem could further delay the process. Many of you are approaching the time to reset your user password. Answer: If you are experiencing issues with the SAP system or have questions about how to perform certain tasks, please contact the IL ACTS Support Hotline (Toll Free: 1-855-994-9096), operational weekdays from 7:00AM-6:00PM, or submit a support request online through the General questions can be emailed to DoIT.Helpdesk@Illinois.gov. Also, DoIT FOIA does not answer general questions about DoIT. Many of you are approaching the time to reset your user password. If unavailable, employees with state-issued cell phones may also have the ability to use a Personal Hotspot, which is a feature to enable local WiFi internet access to other devices. Please turn on JavaScript and try again. The CIO or Group CIO may follow-up with the IT Service Processing Manager or email. If your FOIA request seeks public records that are not related to DoIT, please locate the appropriate State Agency . As always please consult with your doctor before starting any exercise. Your message will need to include your name, the name of your agency, your User ID and a phone number you can be reached at within the next 2 hours. Standard Support Service Hours An Agency CIO or Group CIO may email DoIT.Helpdesk@illinois.gov or call the IT Service Desk (ITSD) to initiate an escalation. Support: Report a Problem. The assigned DoIT Services fulfillment team / technician contacts the customer with an update and an estimated time of completion and copies the CIO or Group CIO who initiated the escalation. Yoga is a great choice for most everyone and has the added benefits of reducing stress and anxiety, while increasing flexibility, muscle strength and body tone. If you registered for your State of Illinois Digital ID using an Illinois driver's license or ID card, choose Illinois residents. 1-866-324-5553 TTY, 2023 Illinois Department of Human Services. TTY Support Line: 866-277-5669 Springfield: 217-524-DoIT (217-524-3648) The resource documents on this page provide information and instructions for employees to establish remote working capabilities. DoIT Identity Management Accounts Footer. There is no right to privacy when accessing or using this system or any of its components. Manage External, SPS and RACF Accounts DoIT Identity Management (DIM) can be used to reset passwords and unlock your RACF account used to sign onto Mainframe systems. Remember not to shut down your PC at the office. The ITSD team creates a work log entry including the provided information.