stratstone mini leeds meet the team stratstone mini leeds meet the team

Great customer service at Stratstone MINI Leeds. Staci was fabulous setting up my service plan and providing a fantastic service, the whole team worked hard to meet my requirements and I love the car . They think we customers ate stupid!! Lady very helpful on the phone. MINI Launch a Final Edition of the Clubman Model, MINI Launches New Limited Edition Convertible EV. I am very pleased you are satisfied with your visit! Our state of the art workshop is operated by a team of manufacturer trained technicians, who have access to the latest tools and equipment required to keep your . Gelderd Motor Park, Gelderd Road, LS12 6EG Leeds, UK All rights reserved. So I could also get my MOT completed on the same day. Gelderd Road, Leeds, West Yorkshire, LS12 6EG. Hi Rachel,Thank you for taking the time to review.Im sorry that you havent been fully satisfied with your visit. Matt Lee-Shevloff. figueroa street shooting; jeffrey friedman chiropractor; gifted child humming; how to adjust sim max driver; stratstone mini leeds meet the team. I was given a courtesy car which helped me greatly. Voice your opinion today and hear what 123 customers have already said. Explore the MINI Special Edition range, a unique reimagining of popular MINI models designed for the individual within. Find out how we combat fake reviews. Now raised with Pendragon. The car is gorgeous and the service was second to none! Big thanks Jamie and co, you are doing things right. Three days later the money was returned but it took Statstones a further three days to contact me to find out about my complaint. Many thanks to Mark and Gary for a great experience. Big thanks Jamie and co, you are doing things right. Big thank you to Rhiannon Berry, Hello Linda,Thank you so much for your great review!Your review is very important to us, as our goal is to deliver an outstanding customer experience. We never felt under pressure, and were offered a very reasonable price. Visit us today. Hi Jeremy,Thank you for taking the time to leave a review.I am disappointed to hear of the service you received on the handover, this isn't the level of service we aim to provide.I will certainly ensure to pass your feedback onto the relevant managers to make them aware of your experience, so that this can be addressed and dealt with internally.If there is anything else I can help with, then please contact me at service.followup@pendragon.uk.com and I will look into any issues for you.I do apologise for any inconvenience this may have caused.Kodie - Customer Service Specialist, I purchased an electric mini and I am really pleased with it its a great car ,the overall experience was excellent and great customer service thanks very much, Hello,Thank you very much for your 5* review! I had an MOT, service and also had a new service plan set up. Very helpful staff and delivered in super quick time. We value your feedback and take pride in providing the best possible customer service! For businesses Categories Blog. The MINI is loved by many and we are delighted to be able to offer a number of Approved Used MINI vehicles, through our network of 7 Stratstone MINI retailers. We value your feedback and take pride in providing the best possible customer service! Hi,Thank you so much for taking the time to review your experience with us. She booked me in, I was impressed that she rang the day prior to having them fit, to remind me of the appointment, of which impressed me. We spoke with Land Rover Mayfair's Head of Business, Steve Palmer, to discuss the retailer's transformation and its benefits. Very efficient service from Paul Rosen who dealt with the paperwork and vehicle documentation very smoothly. Best wishes,Customer Services. stratstone.com/dealers/mini-leeds/?utm_source=trust-pilot&utm_medium=organic&utm_campaign=trust-pilot&utm_content=mi, Replies to negative reviews in < 24 hours, Stratstone, Loxley House, Little Oak Drive, Annesley. For complete peace of mind, rely on an Approved MINI Service Centre. Your review is very important to us, as our goal is to deliver an outstanding customer experience. Technician provide a very comprehensive report and video. New cars have been difficult to obtain and delays have happened. But, fortunately, the lovely people at Stratstone, Leeds make it something of a doddle. The entire team at Leeds seem an exceptionally welcoming team. Ryan has been with us for 5 years now, and is an integral member of the team here at MINI Harrogate. Date of experience: 14 July 2022. Best wishes, Customer Services. Top service. Ranjit started as a product genius and . Explore our extensive selection of Approved Used MINI, all of which come with a number of benefits. We hope that you'll consider us again in the future.Customer Services, From the initial enquiry with Csilla Kelly to the actual purchase of my used car, she did an amazing job. Definitely worth the journey from Cambridge to Hull to collect. The salesman was a very pleasant & helpful young man. The staff make you so welcome, they are very friendly with excellent customer service and product knowledge. Occasionally we will send out newsletters promoting our offers and discounts. The service we experienced whilst buying our car, in part exchange, was professional, courteous & friendly. 08:54:04 Attack ad 'not racist', Starmer says Thank you for taking the time to leave us your rating!Customer Services. Thank you for taking the time to leave us your rating!Customer Services. I walked out after waiting 15 minutes - with not service. Hi Annie,We are happy to see that your recent visit to the MINI branch in Leeds has been a positive one! Hi Jack,We appreciate you taking the time to review us!I am very pleased everything was handled to your satisfaction!Enjoy your day!Customer Services. They kept it overnight so they could listen to it cold start and fixed the problem that day. The staff couldnt have been more friendly or helpful, from the ladies at the front desk to Lindsay who looked after me brilliantly (and Ryan when she was busy) excellent service from start to finish. Our Manufacturer News brings you the latest updates from the brands we work with, including new car launches and technology developments. Situated on Gelderd Road. Mark helped get a finance deal with my old mini as part exchange, i was very pleased with it. You can unsubscribe from this at any time. Congratulations to Ranjit from Stratstone BMW Leeds on your 10 years of service! Charged 150 for a diagnostic report. 3 emails later, two calls and no report. The branch is always available for any assistance that you may need. Everyone I spoke to during my visit was very welcoming and helpful Jamie was so kind courteous and reassuring, very attentive, added the oil I was able to purchase all with a big smile and lovely cheerful manner. Kindest regards.Customer Services, The whole of Stratstones team involved in my car purchase and the car handover where very efficient,friendly and answered my queries to my satisfaction. I had an MOT, service and also had a new service plan set up. Hi Annie,We are happy to see that your recent visit to the MINI branch in Leeds has been a positive one! Find out how we combat fake reviews. Rang to book car in for emissions problem, fitted me in first thing next morning. 762 talking about this. Will certainly deal again. No complaints about the servicing, all done fine and speedily. Hi Anna,Thank you very much for 5* review! Hi Marilyn,Thank you for taking the time to post this review.Your lovely feedback is very important to us, and we are really pleased that you had a positive experience at the MINI branch in Leeds.Have a nice day!Customer Services. She really is a star , Hi Samantha,Thank you so much for taking the time to review your experience with us.We are absolutely thrilled that you have rated us so highly!Kindest regards.Customer Services, My wife purchased her car from them and for the last 3 years they had been excellent, today for the mot they advised a brake fluid top up my wife said ok, she was then contacted saying it required new discs and pads at 900, what a shock and offered finance, she called me and I said no, the car passed the mot, on payment she was charged 70 for brake fluid, this is absolutely disgusting how can a car pass an mot if the brakes are no good and they still charge 70 for brake fluid, we have lost all trust in them and will never use them again, Hi Daniel,Thank you for taking the time to review.Firstly, I would like to apologise for the experience you have had, I completely understand the frustration of this and I can assure you that this isnt the customer service we do aim to provide.I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.Thank you,Customer Services. I so appreciate it .. a very positive and reassuring experience. Damian as always and Ryan in the Service Dept were first class. To a non- internet savvy, phone phobic pensioner organising her Mini love affair with a company over 200 miles away could prove to be a recipe for disaster! We use dedicated people and clever technology to safeguard our platform. Communication skills were top drawer. The aftercare is disgusting from the branch sales and service team and the branch head of business. Technician provide a very comprehensive report and video. I part exchanged my BMW purchased from Stratstone Leeds at Stratstone Mini Leeds. Exhaust was making a very strange noise. Very happy with the overall experience. Have a wonderful day! Anyone can write a Trustpilot review. New and Approved Used MINI sales, servicing, Motability and more at Stratstone MINI. No, response. Staci was fabulous setting up my service plan and providing a fantastic service, the whole team worked hard to meet my requirements and I love the car . Hi,Thank you so much for the review.We're thrilled that you had such a positive experience! I part exchanged my BMW purchased from Stratstone Leeds at Stratstone Mini Leeds. All rights reserved. Our friendly Motability Specialists are here to help with advice on all aspects of MINI Motability. I was dealt with by Ellie who was excellent and the whole process went smoothly. Customer Services. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. We hope to be of service to you again! Hi Chloe,Thank you for taking the time to review.Firstly, I would like to apologise for the experience you have had, I completely understand the frustration of this and I can assure you that this isnt the customer service we do aim to provide.I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.Thank you,Customer Services. I rang the garage and was told the money would be reimbursed in 5 working days. If you would like further information, we take a detailed look at the history of the brands we work with and the cars they make within our Stratstone blog section. I was regularly kept up-to-date with the progress of my service. The friendly attitude, professionalism and patience of Rhiannon was much appreciated. Hi Rachel,Thank you for taking the time to review.Im sorry that you havent been fully satisfied with your visit. Centres from all over the country will be taking part in action that makes a difference to their local. Thanks again!Customer Services. The tyre change was done whilst I waited, plus I was able to retain as a spare the best of the tyres that had been taken off. I part exchanged my BMW purchased from Stratstone Leeds at Stratstone Mini Leeds. Congratulations to Ranjit from Stratstone BMW Leeds on your 10 years of service! Will be back when the rear tyres need replacing. Rang to book car in for emissions problem, fitted me in first thing next morning. Top service. Your authorised local BMW retailer, with excellent offers on new and approved used BMW's. I wouldnt take my beloved mini anywhere else to have works done. We are absolutely thrilled that you have rated us so highly! No pressure selling at all brilliant customer service would highly recommend this dealership thank you Charlotte. Also helped with vehicle set up and installing My Mini app explaining everything clearly. Jaguar Land Rover is to invest more than 15 billion over the next five years to transform the brand into an all-electric vehicle manufacturer in the UK. I was regularly kept up-to-date with the progress of my service. The branch is always available for any assistance that you may need. It went from a free MOT to recommending 700 worth of work using words like critical and imminent and this work wasnt even needed to get the car through its MOT. It goes against our guidelines to offer incentives for reviews. Hi Anna,Thank you very much for 5* review! Gary navigated me through delivery and the final fairly complex paperwork and took me through the new car. Jamie at service reception desk very helpful too. Charlotte and her team sourced the car my daughter wanted, after a terrible experience from Arnold Clark I would avoid them. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Would highly recommend & would return in the future. Was impressed from initial contact and would highly recommend to family and friends. The car was prepared perfectly so couldnt be happier. We hope that you'll consider us again in the future.Customer Services. The new all-electric smart #1 will arrive on UK shores later this summer, signalling the start of a new era for the smart brand. I so appreciate it .. a very positive and reassuring experience. Our News Section provides you with the latest updates and details from the brands that we are proud to represent. Lady very helpful on the phone. Stratstone Tyneside BMW/Mini Apr 2023 - Present 1 month. Here are 8 tips for writing great reviews. Companies can ask for reviews via automatic invitations. There was just no enthusiasm from the staff at all. It would have been nice to be shown to the car, I was just left to wander around the car park trying to find my car on my own.The servicing came with a wash and vac. . Got to give a special mention to Rhiannon. Verification can help ensure real people write reviews about real companies. I declined but asked for a copy of the report in order to buy and fit correct parts elsewhere. Claim your profile to access Trustpilots free business tools and connect with customers. Very happy with the overall experience. Hi Mark,A huge thanks for taking the time to rate your recent experience with us.The leadership team love to see such great feedback!Have a nice day.Customer Services, Swapped my Range Rover for a Mini Phev (for obvious reasons in this day and age)Whole process was very pleasant - Imran our salesman was helpful without being pushy The car looked like new when we picked it up Would highly recommend, Hi,Thank you very much for 5* review! Thank you for the smooth and efficient service and being able to fit me in on a day that was convenient for me as I was working in the area on the day. Big thanks Jamie and co, you are doing things right. Stratstone Manchester, Deanway Business Park, Wilmslow, SK9 3HW, GB +44 1625 445544. . Leeds Mercedes gelderd Rd -terrible GM and attitude don't buy here or service your parts Been buying cars and goods 35 years what terrible service for return of a part within 12 months- placed barriers and blocks and costing me money for return of a part . Thank you Paul and Stratstone Mini for once again providing my son Jonathan with a Motability vehicle (Mini Cooper, 5 door) to enhance his lifestyle and daily needs. Stratstone Confirmed as BYD UK Leading Launch Partner, With Two Dealerships Opening This Week, New Range Rover SV Lansdowne Edition Unveiled at Stratstone Land Rover Mayfair, A Q&A with Land Rover Mayfair's Head of Business, Stratstone Mercedes-Benz of Ayr Sponsor Ayr Rugby Club for the 2022/2023 Season, Mercedes-Benz Reveal New and Upgraded Electrified E-Class, BMW Enables Digital Key Plus for Android Users, New smart #1 Electric SUV: Prices and Specifications Revealed, Jaguar Land Rover Announces 15 Billion Investment in EV, New BYD ATTO 3 Electric Car Review | Features and Walkaround, New 2023 BMW M2: Discover BMW's 453bhp Coup. Have just purchased a new Mini Cooper Classic from Stratstone Mini Leeds. I challenged this and have since just been ignored. Check out what 398 people have written so far, and share your own experience. The John Cooper Works range builds on the base models by adding a series of performance enhancing upgrades. Hi Mark,A huge thanks for taking the time to rate your recent experience with us.The leadership team love to see such great feedback!Have a nice day.Customer Services, Swapped my Range Rover for a Mini Phev (for obvious reasons in this day and age)Whole process was very pleasant - Imran our salesman was helpful without being pushy The car looked like new when we picked it up Would highly recommend, Hi,Thank you very much for 5* review! Exhaust was making a very strange noise. Your review is very important to us, as our goal is to deliver an outstanding customer experience. Everything I expected and was promised was done. Very professional & efficient service. Do you agree with Stratstone - MINI Leeds's TrustScore? Got to give a special mention to Rhiannon. Exclusive retail offers across the range. . My experience with Stratstone BMW Leeds My experience with Stratstone BMW Leeds was great, pleasure to deal with and staff there are great. www.stratstonetynesidebmw.co.uk . Very knowledable reception staff took very good care of me. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. But, fortunately, the lovely people at Stratstone, Leeds make it something of a doddle. Im sure Ill be back to see him in a few years for my 4th one. Find your next car at MINI Leeds, where. All rights reserved. It went from a free MOT to recommending 700 worth of work using words like critical and imminent and this work wasnt even needed to get the car through its MOT. Details of the next generation Mercedes-Benz E-Class have been revealed ahead of the cars arrival later in 2023. Amazing service professional and helpful team. After all, who does not love a MINI? Really really poor dealership. I am still in touch with Paul, who might yet still sell us a car!The whole place, with its car showroom, caf and decoration looked flawless.Ibrahim, Hi Adam,Thank you so much for taking the time to review your experience with us. Felt completely misled regarding the results of the health check and recommendations regarding the MOT of my MIni which is less than 3 years old. Friendly, helpful and knowledgeable staff as always. Would 100% recommend this dealership. Very professional, friendly and very informative. Browse our exclusive offers across the entire range of new MINI models. Hi Rachel,Thank you for taking the time to review.Im sorry that you havent been fully satisfied with your visit. Lady very helpful on the phone. We hope that you'll consider us again in the future.Customer Services, From the initial enquiry with Csilla Kelly to the actual purchase of my used car, she did an amazing job. Hi Dawn,Thank you very much for taking the time to leave us this positive review! We hope you enjoyed some of the tasty treats, we certainly did. I am very pleased you are satisfied with your visit! Our aim is to deliver a positive customer service. Although the team were very busy Paul managed to successfully juggle ourselves and other customers by listening to our needs and arranging a test drive of a car meeting those whilst he dealt with other customers. Seamless, professional and efficient service, from the moment i sent an online enquiry, Dave the manger was excellent, But Jessica who sorted my part exchange and sold me my new car was brilliant from start to finish, Just a call or email away for anything. Check out what 123 people have written so far, and share your own experience. We use dedicated people and clever technology to safeguard our platform. We value your feedback and take pride in providing the best possible customer service! Stratstone MINI Leeds are very pleased to welcome the all new MINI Electric See how that goes. For context, Elland Road, home of Leeds United, is located within walking distance. I can see we would have a poor relationship if I bought a car from this dealership. Companies can ask for reviews via automatic invitations. Exhaust was making a very strange noise. Thanks again!Customer Services, So glad I bought my car from here. All you need to do is enter some basic details about your car, and then you can proceed with the sale at one of our retailers on a date that is convenient for you. Hi Chloe,Thank you for taking the time to review.Firstly, I would like to apologise for the experience you have had, I completely understand the frustration of this and I can assure you that this isnt the customer service we do aim to provide.I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.Thank you,Customer Services. Young men with infinite patience, a sense of humour and, above all, professional and well-informed.My Mini Cooper S is on its way! Our family came to buy a used mini in the 12k range. Throughout, Paul laid out the options in an open and transparent manner and although clearly wanted to sell the more expensive motor, enabled the family to make the decision we wanted. We are absolutely thrilled that you have rated us so highly! 10 out of10. Courtney Stratstone Mini. Whether you already own a vehicle or are potentially interested in purchasing one, there is a high probability you will want to keep up-to-date with the latest information and news as it is released. Would 100% recommend this dealership. In particular, Michael went out of his way to make purchasing the car both an enjoyable and easy process. Anyone can write a Trustpilot review. Do you agree with Stratstone - MINI Leeds's 4-star rating? Also helped with vehicle set up and installing My Mini app explaining everything clearly. Huge thanks to Ellie, initially, and lastly to Steve and Paul. We hope that you'll consider us again in the future.Customer Services, From the initial enquiry with Csilla Kelly to the actual purchase of my used car, she did an amazing job. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Browse our wide range of Business Contract Hire offers on MINI's most popular models. The branch is always available for any assistance that you may need. It goes against our guidelines to offer incentives for reviews. Anyone can write a Trustpilot review. Granted it is a free service, however it was done so poorly, Id have rather it hadnt been done at all. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Do you agree with Stratstone - MINI Leeds's 4-star rating? Nothing is too much trouble for her and I'm always kept up to date with what's going on with my vehicle. Hi Mark,We are happy to see that your recent visit to the MINI branch in Leeds has been a positive one! Reply from Stratstone - BMW Chesterfield. Kept in contact throughout, collected car later that day and it had even had a wash, thank you!