Petlab Co. is a provider of dog and cat supplies, treats, snacks and chews. Companies can ask for reviews via automatic invitations. Petlab Co. is a top-notch company!! Did you know that an imbalanced gut can lead to digestive issues, weight gain, itching, yeast issues and even depression? for your purchase. Thank you, BBB for your assistance. You can initiate a return online by filling out a form, and a representative will contact you within 24 to 48 hours. We are sorry that the customer experienced issues connecting with us. This probiotic chew is a lot less expensive than the vet prescription. We care about our customers' and their pets' experiences. Hi Sharon, We're delighted to hear that you are seeing positive changes with our chews. My youngest one only turned four, and he has a lot of tartar on his teeth. They are the founders of Petlab Co ., a direct to consumer (DTC) pet supplement. We also ensure all reviews are published without moderation. The contact was able to find it and cancel the subscription. Watching our pups age can be really hard. Hi Melissa, We're thrilled to hear that our product is doing wonders for your furry companion! The total doses in a bottle is related to a single tsp to an 8oz bowl of water a day. We always take a minute to get warmed up. There are a ton of super beneficial ingredients for dogs found in fish, meat, and dairy, and for that reason, the brands products are not vegan. Anyone can write a Trustpilot review. This will take you to the page for that product. You don't want a huge stockpile. Once I got them one of my dogs didn't care for them, the other one it made her really sick. While they slurp, this product works kind of like how a mouthwash does, getting in between teeth and dissolving plaque. See details. When I first started my Corgi, Jack-Jack, on the joint chews, he was still 13 and within three weeks, he was a whole new dog. Your registered letter of cancellation will be sent directly to PetLab Co.. You don't have to do anything else. You can buy products with or without a subscription, but members save 25% and get other benefits. They fixed it for me.great group! This morning, Jack-Jack wanted his chew cause that's his treat and he loves it. He just turned 15 and he's feeling better now than he did two years ago. and register for an account (if you havent already) with the email you used Date of experience: 06 April 2023 Reply from Petlab Co. 11 Apr 2023 Hello YP, We are sorry to hear about your pup and hope that they are doing well now. This product really helps with all 3 of our dogs. There are only 30 in a container. I heard about Petlab a few years ago. My dog cut back on his paw licking but he still smells like corn chips. Who has time for that? All the best, PetLab Co. Hi Cross Family, It means a lot to us that you took the time to share how our product has helped your dog's issues. She chews on her paws less. Thank you so much for sharing your feedback! We care greatly about our customers and their experience and we are sorry about your recent delivery experience. Select your Petlab Co. subscription, follow the short instructions on screen, then check your email for a confirmation. We'd be happy to speak with you further. My dog's skin cleared up a bit, but my dog wasn't liking it. PetLab Co. products are made with nutritious, natural ingredients. When can I cancel PetLab Co.? Andrew was also a founder of a well-known Crypto company called Hedera Hashgraph, which raised over $100M and was working with Google and Boeing, among others. Locate the subscription you want to cancel and click "Edit.". She feels much better. Oops! Its that easy. Wont let you cancel. Happy pet owners write about positive changes in their pets conditions. He's been fine since. I love the product. She's going to the dog park and is able to run around. He has not limped with his shoulder like he has done since he was a little baby. I want them to contact me, ask me what I need, then I tell them I want to cancel the subscription and them to say Ok, it's cancelled. Please follow this linkhereto read our full privacy policy. Reviews: What Do Customers Think? *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. Chris Masantos dog, who suffered from painful arthritis for four years before she had to be put down, was the reason he developed the brand. Stay pawsome, PetLab Co. They're a really good company. He was so incredibly uncomfortable! Our pets hold a special place in our hearts. If you'd like to return your supplement, you have 30 days to make your return. If you buy a single bottle of Petlab Dental Wash without a subscription, you will pay $42.29 for 48 servings, which is about $0.88 per serving. I gave Petlab a try and got their probiotics. I sent them pictures and they immediately called me back and said there was obviously a problem with the packaging and/or the storage of it. Its product lineup is fleshed out with amazing products such as: These solutions can help aid your pet when suffering from allergies, yeast, bad breath and mobility issues. It's worth giving a try. Manage Subscription Log In To My Account It's Something Else FAQ's Where are your terms and conditions? Not intended for human consumption. He still has some yellow tartar, so I'll probably order another bottle of that before long because I'm just about out. Shedding Formula (8oz bottle of liquid) supplement, and the Pet Co. Itch Relief Chew (soft chewable 30 count container). Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. They said that they would send me out replacements. It concerned me because of the imitations. We are happy to hear that the Probiotic Chews are helping your pup. PetLab Co. ships within the US and UK. I ordered PetLabs' dental to add to his water, and MAYBE his dental health will improve before his scheduled surgery! The information contained within this site is not intended as a substitute for professional medical or veterinary advice. 3 cards left when people are in including myself and rhen they used another company which sent me a email saying my delivery would be yesterday between 9.30 and 1. . My Account Confirm your choice by clicking on the Cancel Subscription button. Based in New York City, NY, the brand is committed to providing pet owners with only the best in qualitybecause thats what its team wants to give to its very own pets. Aller-Omega Chews (immune-boosting and anti-inflammatory), Vitality Pro (for maintaining physical and cognitive abilities). I was unable to track it so the CS dept. Your submission has been received! Throughout this PetLab Co. review, I kept an eye out for deals offered on the brands website. 10% 15%. We will ensure that they are not contacted again in the future regarding this matter. Click the tab titled "my subscriptions." Then, a page will come up showing what subscriptions are currently active for your profile. Company Type For Profit. Phone Number +1-702-827-4738. Am I able to manage, alter, or amend my subscription online? Please consult your veterinarian regarding any change in treatment or supplementation. When my order is on its way, I know to go to the mailbox right away to get them so they don't sit there. I hope you got all the information you needed from this PetLab Co. review. If you prefer, you can call us at 1-702-827-4738 to speak with one of our Customer Care agents. To cancel your subscription, go to the bottom of your subscription settings and choose 'Cancel Your Deliveries' under 'Stop your regular deliveries'. You'll have to call Petlab Co. at (941) 217-1456. I graduated with their dental formula which has been amazing. I decided to go for a second month. It was officially launched in 2019 with the help of his brother, Andrew, and friend Damian Grabarczyk. I got a notice my request to cancels was successful .About 4 days later I got a notice the product was on the way.They said it had already shipped. Learn more All dogs love to chew. My buddy was even better than mine. Buyers report of a youthfulness that type Joint Chews brought around for their pups. Please reach out to contact@thepetlabco.com should you need further assistance. BBB Business Profiles may not be reproduced for sales or promotional purposes. We did have some technical issues with our customer account portal during that time that *** have contributed to the customer's difficulties. We want your dog to live a longer, happier life. My email is ************************* which is what the account was created under. *, We appreciate your effort and will try to fix the article. Ive got four friends giving their dogs joint chews now. The company sells a variety of chews, formulas and treats, mainly for dogs. Thank you for your kind feedback. If you are wondering if PetLab Co. products are safe for everyday use then you will be happy to hear that all PetLab Co. Products have been approved for daily consumption. what happened to alex guarnaschelli Need A Website Converted?. All you need to do is put a teaspoon of the clean liquid in their water bowl. In terms of a breakdown, 81% of customers awarded the chews a 4 or 5/5-star score, while just 6% gave them a 1/5-star rating. Skip or cancel any time We'll send you a reminder before each delivery. Please provide us with details below so we can work on making it right. Please use a valid email. ConsumerAffairs is not a government agency. Our online portal experienced a technical issue that affected customers' ability to cancel, but this has been corrected. I called them and they asked me to send them pictures. The Dog Dental Formula has been specially crafted to get rid of that build-upand the best part is theres no brushing involved! November 11th I called and I was able to get through and yes, I agree, I did provide the incorrect email in this complaint. His teeth have gotten better. We hope that your pup is feeliing better now. The company says they can refund your money or offer you an exchange. She has more energy. This information can also be found at the bottom of our website. We will keep you informed via a confirmation email and a Track & Trace code. Well also analyze your accounts to find missing ones. High Quality Dog Supplements Made from Ethically Sourced Ingredients. It truly is a great product. We scan your transactions to detect all of your subscriptions, surfacing some you may have forgotten about! It has significantly helped her in her itching and irritation. We have products for Gut Health, Allergies, Dental , Skin & Coat, Treats, and convenient Bundles. Xpendy offers the possibility to generate and send a registered letter yourself or have Xpendy send you the cancellation letter. I want my subscription & account CANCELLED, not just listed as inactive. They were wonderful and that had a big impact. We are sorry for this person's experience, and we have reached out to them directly regarding this issue. There are now 1 discount code, 3 deal, and 0 free shipping coupon. Total waste of time and money. Please make them stop I am a **** and abuse victim and i dont want *** or anyone else at pelabco emailing me or contacting me anymore ! The companyuses quality ingredients, and prices are reasonable. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. However, they charged me and I haven't received my order yet. I can provide all of the order numbers, the first one being the ONLY one I authorized:7/11/22 order #******* (authorized a one time order)8/11/22 order #******* (not authorized, I was charged $50.75)9/11/22 order #******* (I did not authorize this)10/10/22 order #******* (not authorized)11/11/22 order #******* (not authorized)I have been trying desperately to cancel this auto ship and the website is rigged to not allow you to proceed. Can I return? I need more information about your products, I need to update my shipping or billing address. We are happy to hear that the Joint Care Chews and Prebiotic Dental Sticks are helping your 15 year old Chihuahua and that he loves the taste of those. Scroll down to Manage Delivery and click on Delay Delivery, Choose the new Billing Date from the calendar, delaying up to one month, Submit the new date and click Return to Dashboard. Copyright 2023 Consumers Unified LLC. On the whole, these chews are really making a difference in the quality of her life and I've been very pleased. I've tried the liquid that you squirt in their water and they've been using that to clean their teeth. Do you want a copy of your cancellation letter? I see they are formulated in the USA but where are they manufactured, How do you cancel a monthly order, my dog has died, Your email address will not be published. On the 4th day, Saturday, January 7, 2023, one of my pit bulls had died overnight. Join Our Mailing List For Pupdates & Access To Special Discounts! Want to quickly cancel your Petlab Co. account? He finished a month of the Allergy and Immune and has started on the next month of pills. treat, cure or prevent any disease. I'm a little confused as . PetLab Co. is not intended to diagnose, treat, cure or prevent any disease. have not been evaluated by the Food and Drug Administration. Also, we have already informed this customer that they have been fully refunded. He was just at the vet's today and has been scheduled for some dental work ($600+). Best regards, PetLab Co. My dog smelled like corn chips, and was scratching his ears and licking his paws. The pain and guilt Masanto felt during those final years of his pups life were unwavering. We are happy to hear that your pup is enjoying the taste and benefits of our Probiotic Chews. I signed up for a subscription for my dog just one time I tried calling impossible to get in contact with someone call my bank to cancel the subscription. Oops! It's rewarding to hear that we delivered outstanding customer service to you. Yet I continuously (today) get emails saying my card was declined and correct this right away. We responded same day. Please notewe do not accept returns/refunds on subscription orders that have not been amended prior dispatch. She writes full-time for Honest Brand Reviews, alongside a variety of copy writing projects for local and international businesses.
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