However, my favorite item has been a plant I bought. I will never go to that store again. The only people working were all at the register. Don't expect to ever actually receive the furniture you order. This is such an amazing credit card. Needless to say, with the mirror being almost as tall as me, before I even got to my car I tripped on it and completely smashed it. The North Ave store does a great job of presenting a lot of items but doesn't feel cluttered. They are the best around the sales times I've noticed, if you want to try and save a little. This company focuses on policy and not customer service. I understand that there are lots of fragile and expensive things in the store, but she is very well behaved and sat in the stroller or held our hand the entire time, so there was no reason for her to make us feel so unwelcome. Really nice stuff but you NEVER receive it. On the other hand..my delivery date was pushed back twice. I contacted CB2, we've gotten the runaround. A unique blend of modern as well as contemporary you can really tell that stylewise this place is gearing toward a younger generation of home decorators but unfortunately they really fell short of making it attainable style. I like the stuff. To add to the frustration I could see employees inside the store on their mobile phones talking, texting, and laughing as I was knocking at the front door. You will thank me. My boyfriend and I have furnished nearly our whole apartment with CB2 purchases including a very recent large sectional sofa (Gybson). I'll start out with a positive note. He really knows how to deliver great customer service (even though they all do), but goes the extra mile. Last time I was in the staff didn't ignore me - they straight up denied I even existed. Their Berkeley location has most of their goods in stock, which is helpful. You will be very, very, very pleased. Well, December came, and nothing. I worked with Christina and Robyn who were both wonderful and knowledgeable and patient. So annoyed right now! So we decided to get the dressers and bed stands and change the handles out. *** cb2.com is like Ikea on steroids! So not only I have been through two failed deliveries, but I now have to take off work to wait for a delivery for which I won't hold my breath. There is something to appreciate about balance in design and use. The staff is extremely friendly and helpful, and there's plenty of metered parking next to the store. I'm a little bummed out to see the poor reviews of my favorite store CB2. Terms of Service and But was super-duper shocked with this person "TOMMY" , being a part of a service industry and an esteemed store, he certainly does not stand up to that level. One by one, they are taking turns finding themselves in the trashcan. Find another furniture store, there are plenty of better ones. In the world of interior retail, sister brands are all the rage and Crate & Barrel is no exception. Overall, customers seem to be very happy with the pretty design options available to them, but there has also been some feedback about the perceived quality for certain rugs when compared to their price, and some rugs not being pet-proof. Shop Our Editor's Picks! 0 stars. While the makeshift fixtures didnt stick, the name didas did Crate & Barrels cool, modern take on home dcor basics. I bought several items here: a beautiful decanter that complimented my home bar perfectly. Never miss new arrivals that match exactly what you're looking for! Sign in to see items you may have added using another computer or device. I decided to try online customer service. They WOULDN'T discount the item because it didn't fit in the 14 day window! Good quality and a reasonable price I would recommend Scandinavian Design out in Roseville. Very modern and affordable compared to a lot of other places on the beach. It's just super comfortable and makes getting out of bed in the early hours of the morning extremely difficult. Never miss new arrivals matching exactly what youre looking for! HUGE shout out to Chelsea and Martha, who gave me great design advice as I'm furnishing my new home. The store didn't do gift-wrapping, but when I mentioned this was a gift, the employee did make an effort to package it up in a box for me. CB2 Coupon, Promo Codes: 25% Off - May 2023 CB2 Coupons & Promo Codes Submit a Coupon In-Store Pickup Delivery FREE SHIPPING Sale Free Shipping on 500+ Items 20 uses today Get Deal See Details UP TO 25% OFF Sale Up to 25% Off Select Categories Verified 12 uses today See Details 3% OFF Sale Free Shipping & Exclusive Discounts With ShopRunner West Elm look. The quality is mostly there and the staff are most of the time helpful. I'm so glad I saw it in person here as I noted the color was drastically different in person than what was depicted online. This CB2 is an urban oasis in the sea of yuppies that inhabit the North/Clyborn area. Cashier asked for my ID to match my card, no problem. It's a blast from the past with a taste of now to spice it up. A one-stop shop for everything from furniture to bedding, Crate & Barrel is the purveyor of all things minimalist, yet homey. Besides getting numerous deliveries months apart I later went into CB2 to ask if they had any recommendations how to keep the couch from sliding apart on hardwood floors. When I called, they told me the earliest date for delivery was 12 days after the purchase! The associate proceeds to change the story and say "we are sorry for any miscommunication but 12 weeks is actually the arrival time" implying that the 8-12 weeks I was told BY HIM yesterday was not correct. However, every time I enter the store, the staff is always so helpful and courteous, that I can't not rate this CB2 a 5. Incredibly awful customer service. If you want your dog to get on the couch - buy the couch. But when I carried it to the sales desk, I was told I could not buy it. Love the style and quality for the price. The only thing I didn't like was watching a manager chide some employees this afternoon for nothing. The size of the pillows seem to be larger and don't fit properly against the frame. Thanks Tricia for responding to my review. The tone of his voice was the most upsetting , he started throwing policies at me , about re-scheduling last min, which I completely understand , and would have accepted it also , had his tone not been to authoritative/loathing. Someone ought to tell the corporate people that this is no way to run a business. Everyone that comes over thinks it's real but it's not. I realized she (white girl of course) assumed I couldn't possibly afford the $10 bowl and had to triple check that card was indeed mine. We have to say, we are super disappointed of the quality and service of cb2's furniture. A brand new furniture store in Cherry Creek. top online furniture alternative, Scandinavian Designs. 80% of the package was NG. There were these cute little glass baubles that were put high up in acrylic shelf containers, and when I removed the acrylic box to examine them, the ball rolled out and shattered on the desk display below. I'd estimate it's a tier below Pottery Barn in the construction of most items. Or just go to Crate & Barrel and pay a little more for good, quality stuff! And if you want your stuff, like, yesterday, check out our selection of in-stock furniture for ready-to-ship pieces that will get to you ASAP. Suite 69473 After looking and trying all the couches in the store, me and my boyfriend decided on one. Accepting a final sale, however, would void the warranty. So I'm trying to talk to the guy can you maybe call the store to figure out why you're missing parts? Crate & Barrel slipped this modern gem past me until I received a recommendation from a friend. Dont waste time hitting online furniture forums to search for used Cb2 furniture that requires you to do all the inquiring, buying, and heavy-lifting yourself. Nothing in here grabbed me anyway, so I'll just head back over to Room & Board where they have good product and don't act like snoots. They'd look into it they told me. They reserve the right to hide reviews mentioning shipping/delivery and many other reasons. All that said, I love CB2 and have multiple pieces through the years that look and feel new. We'll go through a few of their most popular searches below. Now I'm officially a little addicted to there minimalist design ideas, dinnerware, accessories, and art. The new one she gave me was completely packaged legit this time! I will still shop there for design ideas, but will likely make purchases elsewhere. Anyone who haven't been there and wonders-Go there even is the furniture are a lil expensive -there are much other things for decor there that are affordable. Decorating guides, designer tips, home tours, and more! What if you do not have a suitable one if we drove to the store? I was picking up an order (a UVA stalk, which is very fragile. Really love how update they are with the designs. When I bought they told me they had 6 in stock. Anansi, Up to 30% Off Decor, Bedding & Entertaining, Warehouse Sale: Up to 60% Off Decor & Mirrors, Warehouse Sale: Up to 60% Off Pillows & Throws, Warehouse Sale: Up to 60% Off Kitchen & Dining, Warehouse Sale: Up to 60% Off Bedding & Bath, Do Not Sell or Share My Personal Information. The layout is open and what I will really drawn to is the dishes with unique affordable glasses for each type of drink/occasion. Brands. We wasted a lot of time waiting for delivery men for different pieces of this couch, waiting to hear back from customer service- extremely disappointed. Shop with us to discover Cb2 furniture from past seasons' collections, including sofas, tables, lighting. Now, I need to wait another 2 weeks, nearly six weeks after my purchase to receive our furniture. In the beginning, I tried to track them down. We've been very happy with all the furniture we've bought from them. I don't think it even crossed her mind to charge me for the broken item, but she cheerfully pointed out more of them in case I was still interested in taking one home. For instance, they greet customers with a smile, but rarely have I been asked if they could help me find anything or answer questions even as I was obviously searching for something (versus casually aimless wandering). I won't be purchasing from online anytime in the near future. Shards of glass littered all about and I literally couldn't touch them without getting nicked. 8 months to wait for a credit that I paid interest charges. By that time, the store had already given me a full refund so there was no need. Props to the friendly staff for making my day! The staff at this store are very good and great customer service. Never miss new arrivals matching exactly what youre looking for! The quality is on par with Ikea, maybe worse in my experience, not worth the price point nor the time and energy to make it right. He was patient, informative and when I go back, I will always ask for him. I happened upon CB2 during a brunch promotion they were throwing and they had quality wines, the mile of mimosas and some stellar bloody Mary all in a gorgeous setting. I have purchased many pieces of furniture from CB2 over the last year and it is my favorite store out there. Didn't even include glue for me to put them back on. No, Chastity. Unfortunately, I did not choose to purchase with this company due to the height of the furniture. We had just bought a Sheepskin rug for our bedroom from Costco a few weeks prior and was looking for smaller ones to fit next to our bedside. Deck out your eating area with contemporary dining furniture. He really helped me out in picking out a great console and decorations. Composed of prints, photography, paintings and wall sculptures, Crate & Barrel Wall art is the kind of artwork that will fade pleasantly into the background while undetectably setting a mood. And, they contacted me. So we were left with the pieces to connect the sectional but no tools or instructions. Behind every incredible price you see at Bob's is a story. Design, Matthew The store was clean and well-organized. This is the last time I choose to be a customer of CB2. CB2 is Crate & Barrel's more affordable furniture and home brand, with a focus on their online storefront. If it wasn't for my girlfriend I would've cancelled the whole order. A week goes by and I get the email confirmation that the item has arrived, so I called the store to confirm the item is there and ready for pick up, the employee on the phone confirmed the item was there and I was told that they were currently observing 'Holiday Hours' and that they would be open an hour later than usual close time.
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