bt youview box stuck on loading bt youview box stuck on loading

on A red light should appear on thefront, Press and hold the down navigation button on your remote for 5 seconds until you see the Enter Maintenance Mode Y/N (Y:POWER)prompt. Select Update Software. We need to access Maintenance Mode from the start up screen. The hard drive sounds like its trying to do something but nothing happens. on 10h41, on I really don't want to do the 'lose recordings' option as I have loads on there I would like to watch. On the 26th April the BBC is planning to roll out new HD versions of BBC One on Freeview for the following regions: South, South East, East, North West, North East & Cumbria, West & South West. Leon, did you use the delete recordings option or keep them? It also failed any recordings set up remotely or more than 24 hours in advance. 17h17. If you're able to, make a note of all your preferred settings and scheduled recordingsas you will lose them once you've completed a Maintenance Mode reset. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. All rights reserved. With regards to the non loading, this is normally a sign of a catastrophic failure. there is an excellent article that has withstood the passage of time by Keith at, Announcements, Guides & Community Updates, https://www.bt.com/help/tv/fix-a-problem/tv-boxes/how-do-i-reset-my-bt-tv-box-. I would still be inclined to get it replaced under warranty. 22h00, on YouView+ UHD box stuck loading and needs full factory reset. on on There are various different levels of reset modes 2 (factory reset keeping recordings) . 15-12-2020 I've sent you a Private message explaining how you can contact the forum moderation team. Thanks for posting back with what seems a positive result. 04-04-2020 16h55. 05-07-2022 Plug the power cable back in whilst still holding the reset button continue to hold the reset button down, do not release it yet. We need to access Maintenance Mode from the start up screen The aerial cable is securely connected to the Aerial In/Antenna In port. I have had severe network problems since I moved to fibre over a month ago, and have now had six (yes, 6!) Very happy. Need help with these connections? 25-04-2019 Update: I've spoken to an excellent tech support person called "Samantha", who was completely brilliant and solved all my problems. We gave unplugged and reconnected all leads, turned the box off for one minute, turned the router off for one minute: nothing has worked. on I'm going to leave the box connected to the internet until the next software drop (Whenever that may be) and see if that makes any difference. 17h16 OpenReach engineers to the house. on Try this step to get it started: To restart your box, press and hold the button on the top or front of your box for 8 seconds, then let go. Take a look at the forum I mentioned. Help please - it's lockdown & I can't access TV either as I only have a Freeview remote. It is described at. 04-04-2020 This happened to me a couple of weeks ago. YouView TV Ltd 2023. The new box should be with you on Monday. Most likely, if you can hear a noise from it, especially if its a clicking sound, which usually indicates it can no longer read the disc surface. A YouView Box FAQ. Hi, my youview box is stuck on the loading page. Instructions for doing this can be found here: Mine has just started doing the same thing. Anyway, in the end, I left it with no change and opted for the renew option offered through My Account. on 12h01. It just seems to get stuck on the YouView loading screen forever. If this doesnt help, its worth trying a Maintenance Mode Reset, Option 2 (keep recordings) as it can resolve the issue. 21h23, on This can be causes by it being knocked while it was turned on. Model number 91-00438. I had some of the known issues like recordings failing etc in the early days but software updates have always eventually resolved them. Youll be greeted with a friendly Hello telling you that your box has restarted. We followed the user guide instructions and Googled every possible solution without luck. I have a DR T1000, box was new when I received it, but then I have had the box for probably around three years. Hi@SiGreenwood thanks for sending over your details. Model number 91-00438. I'm starting to suspect a HDD failure, is there any way of performing a check on the drive, or a defrag or similar? 17h06. Even then, it was reliable most of the time and the guy I gave it to has voiced no complaints. Follow these steps: Turn the power on using the switch found on the back of your box. There are various different levels of reset modes 2 (factory reset keeping recordings) . / 3.3.168: Complete: BT: Announcements, Guides & Community Updates, https://community.bt.com/t5/notes/privatenotespage, How to return and recycle your BT Broadband Hub and BT TV box for free. 11h53, on Worked fine until last night. Internet/USB Recovery, keep recordings. 01-05-2019 Ive done a factory reset to no avail, any ideas? I bought the box a few years ago to record and access freeview channels. They are known for gradually dying like this. Switch on the power switch on the back of your box and a red light should appear on the front. With regards to the non loading, this is normally a sign of a catastrophic failure. 15-12-2020 More info. I pressed the power button to select yes but instead of loading the maintenance page the screen goes blank and stays like that. Cheers . (see Get in Touch section at), However you might try a maintenance mode reset - this is something that can be tried prior to the loading of the Youview/BT software by invoking the maintenance mode menue . Read our cookie policy. Maintenance mode is used to recover your box when something has gone wrong with it. Interested to find out the answer to this as I have had this happen to mine twice requiring a full reset. BT Box Is Not Working At All If your BT Youview is frozen or stuck on loading, all you have to do is restart your BT Box. Hi, thanks for your reply. Me too, on my DTR1010. Press and keep holding the 'down' arrow button on top of the box for 5 seconds until 'Enter Maintenance Mode Y/N' appears on the TV screen. If youre using Powerline adapters, make sure these are connected also. 22h03, Please please help M ty box is showing Loading constantly on and can I reset to get a picture I have sound but because its covid Im out of ideas, on 20h56. I can't tell you what the model or software . I've tried that about 15 times now, to no avail. I used to get this problem with my TalkTalk box before I cancelled their TV service and sent it back. If you speak with our customer loyalty teams they can add This to the account for you. Give it a couple minutes to get itself ready and then it should load as usual. Me too, on my DTR1010. My YouView box no longer starts up. 10h40. Then you will have to either pay for a replacement, or subscribe to BT TV, and BT will loan you a new one. 22h16, My wife will be happy we need a replacement she hated this box and the user interface , Announcements, Guides & Community Updates. The factory reset keeping recordings worked! For help with your TalkTalk TV box, channels and apps. 17h00. It is strange because the catch up players work fine. Not sure what box model you have? The other strange thing is that when trying to reinstall the box to my Samsung TV (smart hub) the box now shows up as Virgin media instead of just a generic cable box like it used to? 23-04-2019 04-04-2020 Hi John. I have had severe network problems since I moved to fibre over a month ago, and have now had six (yes, 6!) Switch power off by removing the power cable. The box will flash a blue light, Press the button on the front of the box, The box should now enter maintenance mode, Choose your preferred option from the Maintenance Mode Options (see list of available resets at the top of the page) and follow the on screen instructions. 04-04-2020 We haven't changed anything. Worked fine until last night. I take it you arent on a YouView contract with Plusnet, or you would have their box? If it's still slow after carrying out these steps, the last thing to try is a full reset of the BT TV box. When I powered it back on, it seemed to work again. Once you have had a chance to test it out post back and let me know how you are getting on. At that time, I switched it off and left it unplugged for a minute or two. It is a bt youview box. YouView TV Ltd 2023. Make sure you keep the box in standby. OpenReach engineers to the house. on Once Maintenance mode has loaded you can then choose if you want to do the following: Software Reset. on 04-04-2020 This first happened about a week ago. The broadband still keeps dropping. Whilst the replies so far seem to indicate something to do with internet connectivity i'm not fully convinced. I've seen a packageremoved when a fibre upgrade has been done. My router packed up and when I tried to go to settings to connect the new router, I could not get into settings. Ive reconnected the Humax back up and hope it sorts itself out whilst I continue with the Huawei box. On the 26th April the BBC is planning to roll out new HD versions of BBC One on Freeview for the following regions: South, South East, East, North West, North East & Cumbria, West & South West. The third one might be fine. Go to the main menu by pressing the blue Home (or YouView) button on your remote. on Check here: https://community.bt.com/t5/notes/privatenotespage, on Are you currently in a TV contract with BT ? Until I saw this thread, I was blaming that for this symptom. You view box stuck on loading page. Select Software Information. It is a bt youview box. It's possible that a surge during the power cut has caused a hard drive failure or some important data has been corrupted. 03:34 PM, on Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. Your account is set up as TV store only and a TV account should be set up as multicast. My box has a repeat problem. I suspect the problem is most likely to be caused by an automatic firmware update that happened to be in progress when you switched on. 9h11. (As fine as they ever do on my poor internet connection lol). I've got a load of recordings I can't access. If you're no longer a BT Broadband customer, the Youview software will pull through branding data from your isp. All Rights Reserved. Any advice would be appreciated. I believe there is a maintenance mode which you can get into, which may give you more recovery options. Ok, I got impatient with waiting for a software update and begrudgingly went for a full factory reset deleting recordings. You'll now see a warning screen. If you still require assistance, or have any feedback, please leave a message on the YouView Community, Need more help? 03:09 PM. Thanks. At that time, I switched it off and left it unplugged for a minute or two. on 2023 Hearst UK is the trading name of the National Magazine Company Ltd, 30 Panton Street, Leicester Square, London, SW1Y 4AJ. I always thought Humax were a good brand but this is the second digital box I've had issues with so I won't be choosing them again. Welcome to the Digital Spy forums. It looks like you're new here. More info. I've had this Humax DTR-T1010 for 10 months now and since Friday it's been playing up. There was a factory reset, but keep recordings option, but this failed. I've tried all the options on Matainence Mode and get an error all the time. The box light will turn blue, Turn the power on using the switch found on the back of yourset top box. A red light should appear on thefront, Press and hold the down arrow button on the top of the box for 5 seconds until you see the Enter Maintenance Mode Y/N (Y:POWER)prompt. You'll be greeted with a friendly 'Hello' telling you that your box has restarted. I then get stuck at the Loading page and nothing else happens no matter how long I leave it. Every time I turn it on it just says "Please wait" or "Nearly ready" and nothing happens. To help this run smoothly, make sure: Your box is plugged into the mains and the power switch on the back is switched on. Update 2: Have tried software reset (recommended) and both factory reset options. Sadly factory reset stopped at set up broadband connection. Turn the power on using the switch found on the back of yourbox. Hope you're keeping well in these strange times! By continuing to browse, you are agreeing to our use of cookies. To have two die on you like this sounds like very bad luck. Then you may have the later version of the Humax DTR-T1000, the Humax DTR-T1010: Select the instructions for the Humax DTR-T1010 instead. is this a Bt Youview box that was previously working normaly in its current environmentand and now appearsis stuck or one that has not been used recently or has moved location ? on Do you have a current BT TV subscription? Which youview box model is it ? 05-07-2022 I think that hardware failure is a possibility. If you're no longer a BT Broadband customer, the Youview software will pull through branding data from your isp. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Any suggestions/information gratefully received. Some Maintenance Modes will revert all your settings back to their defaults, remove any paired devices and delete your recordings & scheduled recordinglist. Take a look atHow to return and recycle your BT Broadband Hub and BT TV box for free. All rights reserved. I'm really glad to hear you've received the new box and all appears to be well. 02:48 PM, on on 14-12-2020 Got a humux youview box thats been fine for over a year but today the settings screen does nothing but sit with 'loading'. It is described at. However, this time, that remedy does not seem to work. 04:00 PM. Make sure you keep the box in standby. If you have an Internet Mode enabled box, or the BT TV Box Mini you don't need to have the aerial plugged in, it just needs to be connected to the internet. YouView TV Ltd 2023. 01-05-2019 The box light will turn blue, Press the button on the top of the box. We know how important recordings are so we do offer options to keep your recordings. From My Account you can also check your connection and test your line for any issues in the Service Centre. 12:11 PM. 14-12-2020 Bear in mind that if you have to reset through the menus, you'll lose recordings and other . Within three seconds press and hold the power button on the front of the box and hold both buttons. The only time I can get the box to work again is enter maintenance mode and to do a hard reset and delete all my recordings which is really annoying as I record a lot of sport. David YouView box not booting. 16h45. If you look on the public YouView forum, there may be posts there showing you how to do it. mode 4 (interenet reset keeping recordings) are the ones to consider. Sign in or register to get started. Thankfully most of the programmes were also recorded on my freeview play box. Registered in England. The account does not have the TV product attached so it will physically not allow ant TV orders to be placed. I'm showing no TV product on your account currently and the system will not allow a TV box to be sent. Thanks in advance for any help you can give, on - edited Hi all, thanks for the replies, Roy, Ive done the 8 second reset at least 5 times with no joy and have tried the factory reset (Keep recordings) 3 times so far but no difference so far. Re: YouView+ UHD box stuck loading and needs full factory reset. We can't get past the message Freeview Loading. Hi, im hoping someone can help me please. This will mean viewers will no longer have to tune away from BBC One HD on channel 101 to their version BBC One on channel 1 on YouView in order to watch their local news and programming.Viewers may need to retune on this day to avoid seeing YVM302 errors. It took 2 full resets before the box started working again. This first happened about a week ago. Hi@SiGreenwood Did you receive the new box OK? DIGITAL SPY, PART OF THE HEARST UK ENTERTAINMENT NETWORK. . 12:54 PM, on Hi John. 14-12-2020 this is something that can be tried prior to the loading of the Youview/BT software by invoking the maintenance mode menue . I will also have had a BT Youview box from BT just under 6 months now. 9h42. Are you familar with perforing maintenence mode resets on Youview boxes? Read our cookie policy. This site uses cookies. To make sure: Press the Home (or YouView) button then go to Settings > Information & Reset. If a laptop with its WiFi turned off, and hung on the YouView end of the Ethernet cable from the router to the box, can reach the internet, the problem is internal; if it can't, the problem is external, and you should look at your router, any PLAs you may have, and the Ethernet cables involved. 01:04 PM, on By continuing to browse, you are agreeing to our use of cookies. I am now trying a full factory reset. In the settings menu, scroll down to Information & Reset and select Factory Reset from the list. By selecting Accept, you are agreeing to our cookies. This is the first problem that's a bit of a killer :-(. The YV persistently tells me it can't connect to the internet. 01:40 PM. You can restore your box back to its factory settings, letting you start again from a clean slate. on If your YouView Box is frozen or won't boot choose the "Internet/USB Recovery, delete recordings . 8h40, Hi@SiGreenwood welcome to the forum and thanks for posting. Hi@SiGreenwoodHave you had a chance to test out the new Youview box fully and if so are you happy that the new box has resolved the fault? A red light should appear on the box, Press and hold the down arrow on your remote until you see the Enter Maintenance Mode Y/N (Y:POWER)prompt. www.aerialforce.co.uk/having-bt-youview-box-problems-heres-what-you-can-do-to-fix-it/, Mozilla/5.0 (iPhone; CPU iPhone OS 15_5 like Mac OS X) AppleWebKit/605.1.15 (KHTML, like Gecko) CriOS/103.0.5060.63 Mobile/15E148 Safari/604.1. p.s. I don't have a Humax box at the moment (intending to get their new YV box when I have been paid some money I have earned) but I had their 9200T box for six years before it began to show its age. We have a tv contract with bt. Visit our full contacts page here. The box light will turn blue, If you still require assistance, or have any feedback, please leave a message on the YouView Community, Need more help? It is described at . Thank you so much. TalkTalk is sending a new TV box. 14-12-2020 BT TV. A red light should appear on the front panel, Press and hold VOL- button for 5 seconds until you see the Enter Maintenance Mode Y/N (Y:POWER) prompt. 15-12-2020 My husband . You would be indeed wise to get your money back. Factory reset, keep recordings. you might try a maintenance mode reset - this is something that can be tried prior to the loading of the Youview/BT software by invoking the maintenance mode menue . Just a brief update and what I plan to do, I tried another factory reset, keep recordings but this time used the option to download software from the internet. 14-12-2020 IThanks for that, I'm surprised it lasted less than a year. Youview Box stuck on please wait. However, even when the broadband is 'up', I find I cannot load the Network and Internet settings page, although the iPlayer and ITV Hub are working. A white powerlight should appear on thefront panel, Touch the button on the front of the box once(far left hand side of thefront panel), then immediately press the VOL - button (Left dot on the circle panel on the front of the box) for 5 seconds until you see the Enter Maintenance Mode Y/N (Y:POWER) prompt, Press the button on the front of the box, Choose your preferred option (see list of available resets at the top of the page) and follow the on screen instructions, Press and hold the down navigationtouch button on the front of the box for 5 seconds, until you see Enter Maintenance Mode Y/N (Y:POWER)prompt, Press the button on the front of the box. Thanks, are you saying that you think the hard disk has died then? To restart your box, press and hold the button on the top or front of your box for 8 seconds, then let go. You may be able to change the hard disk inside. Remember all of your recordings and personal data will be deleted. Follow these steps then come back and see your instructions: Once you have entered the Maintenance Mode Menu, you can choose from these options: Factory Reset , keep recordings (recommended), Factory Reset, delete recordings (if option 2 doesn't resolve your issue), Internet / USB recovery , delete recordings. Factory reset, delete recordings. Unplug and reconnect power to yourbox. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. 17h05 As I said, changing the hard drive may be an option, if you feel confident, as they are quite cheap these days. please let us know how you get on with a4K recording. Please please help M ty box is showing Loading constantly on and can I reset to get a picture I have sound but because it's covid I'm out of ideas. See our connection guide. If this does not do the trick, then your device may be due for a software update. This all went through ok but sadly made no difference to my problem and I still can't get into settings or satisfactorily watch any of my recordings. If you want to continue, just enter the numbers shown on the screen . However, even when the broadband is 'up', I find I cannot load the Network and Internet settings page, although the iPlayer and ITV Hub are working. Release the down button and press the power button to say yes. Then find your instructions below. 14-12-2020 I have a BT youview box (Humax T2100) which has suddenly stopped working after a power cut at my home, it is permenantly stuck on the Youview loading screen and cannot be reset, it fails everytime i try to do this with a message "sorry, selected option failed". You can print a freepost label to eturn the box if you wish. To check for a software update, follow the steps below: Press the YouView button, select settings . The box now appears to be ok but am obviously miffed that ive lost a load of films I recorded. Don't know how to do maintenance reset, but we can't get to the menu on screen anyway because it gets stuck at the loading stage, It is probably time for you to contact the BT TV support teams by phone or live chat. If you're not and you don't, it's time to go shopping. You may be able to get it working again by going into Maintenance Mode and performing a reset, but it will probably fail again after being in standby for a while. The box has always been kept up to date with its software and Ive had no other problems but this is happening every week or so now.