Return shipping will be taken care of by Bluefly for damaged or wrong items here. They also charge a restocking fee. Products ship from different warehouses, and need to be returned to the correct address. Please allow up to 24-48 business hours from receiving the shipping confirmation, to have visibility to carrier tracking data and tracking movement. Return Address Labels Personalized, 1 Sheet = 30 Labels, 2.6"L x 1"H - Matte Finish Personalized Address Labels - Return Labels Personalize Self Adhesive - Custom Address Labels (Modern, Clear) 4.7 out of 5 stars 435. They sent sent defective item and refused to give full refund! Please be sure to reference our Delivery Policy and how to appropriately document visible and concealed damages during delivery. For status updates on your scheduled delivery please contact the carrier directly with either your reference or tracking information. Can not fix my order the system electronically pick my former address on there site. I thought I would try them again in 2017- BIG MISTAKE! Shipping charges are not refundable. All pieces will be shipped to our shoppers with a Bluefly security tag; all returns require these tags to remain attached as a condition of the refund. the bag indicated is the final sale - no return or exchange. Our system prevents prepaid shipping labels and return authorization forms from being created past the returns window. The bathing suit was 27.94, they ripped me off with the label sent. I don't know why I was stupid enough to buy from an unauthorized dealer but never again. Items will indicate their ship times in each description. I have been a heavy consumer of designer fashion for almost 50 years and believe Bluefly is the worst platform. Again, we apologize with the inventory issue but it was an honest mistake which has since been corrected. Absolutely the worst company to deal with. 3. Hi Nancy, In order to receive your refund, please follow the RMA instructions, package products separately, and apply the appropriate shipping label to each return. I sent an email to inquire about my return and refund and received a response in a matter of minutes. Additionally $1 insurance will be deducted for every $100 of items in every shipment. When I requested a store credit, they said they do not offer those anymore. Hi Leslie, In the event that the Gift recipient does not have a Bluefly account, one will be created by Bluefly upon receipt of the return. Never buy on bluefly ever again! Three weeks to get my merchandise (that is the projected delivery date I am still waiting for delivery), shipped from Kentucky to California! Because we work so quickly to ship you your order, it is not possible for us to make changes or cancel an order once it has been placed. Find out how we combat fake reviews. Return time frames may vary and are indicated with each item's description. They send me lazy screen shots from without actually calling them and sorting out the issue as the shipper. What is wrong with this company and their inventory. I contacted bluefly so they can honor my original price and they wouldnt. As an excuse they offered me a $25 dollar gift card! 877-258-3359. An initial fee of $12.95 will be deducted from yourrefundfor the first shipment of every order for processing of the return. Bluefly was founded in 1998 as an online fashion retailer. Now I cannot return it. That is the only way I can have my money back. It took two months to receive refund, and that was after many many calls, no response or call backs from bluefly. Call Bluefly, Inc. customer service faster with GetHuman. has a valid SSL certificate, which indicates that the website is secure and trustworthy. I'm shocked they're still in business with these awful practices and scamming consumers. I received the wrong order, returned it, they gave me a partial refund for having opened the package and then they ignored my messages. 2. If you are provided with a FedEx Ground label, those returns can only be dropped off at a FedEx authorized ship center. If you see a link that says "Click here for Returns," please contact customer service at to start your return. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Careers. The worst customer service of any place I have seen. Please refer to the original returns confirmation email that was sent to you which included your prepaid return label. So why did it show available and make me go through all the forms and payment? Even if they have the right one in stock. Freight delivery generally takes 2-3 weeks from date of purchase but may take up to 5 weeks. No complaints from me; cant lie I was nervous seeing all of the negative reviews but my experience was seamless. On top of that they only give 14 days for returns. I have ordered a pair of shoes from Bluefly and they charged me twice. Hi Jason, If the tracking information for yourpackagesays delivered and you have not received it, please reach out to us at and we will look into it for you. As a first time Bluefly customer, I'm a little confused about filling in the return portion of their form. They state that their return policy is marked on the items (it is not) and we discovered that it is not marked on their invoice either. Our system prevents prepaid shipping labels and return authorization forms from being created past the returns window. I order it. I would not ever buy from them again. Mail your return to: BHFO, Inc. Attn: Returns Department 4520 20th Ave SW Cedar Rapids, IA 52404. Last Friday, I went to. This comment was posted by a verified customer. We also ensure all reviews are published without moderation. AfterShip. The confirmation came through as a size 9 and Bluefly blamed me for their mistake and sent the wrong size despite numerous emails from me asking them to cancel the transaction. If the bag is used, the description will state this information. i always put them in their case, didn't drop them, didn't step on them, didn't sit on them, cleaned them - essentially i took very good care of them. Were so sorry you had issues with your order. The boots were cheap, so I'm not going to bother spending another 40! Thinking I had misread the information, I contacted their customer service department, asking for clarification. I've returned a shirt that was delivered to them beyond the 7-10 return processing they ask for. Free. I bought quality clothing at a reasonable price. We will process your return within 10 business days of receipt. In an industry where online shopping is inevitable, there should not be all these fees to return an item because it didn' t fit. Oh well, I think I know what to do, I will just return my order and request a refund, but think twice before ordering from them. Depending on your card issuer your refund may take 5-10 business days to appear on your billing statement. i get that returning a single dress is easy but returning a dozen can often be challenging. And they were both LEFT boots. This review was chosen algorithmically as the most valued customer feedback. Verification can help ensure real people write reviews about real companies. All designer handbags and furniture are also considered FINAL SALE. Tip for consumers:Check the return policy before ordering. Pieces sent back after the return period or without original packaging and the security tag attached, will not be refunded. Well, I've ordered several items from Bluefly website and never delivered my stuff! I BOUGHT ON MARCH 19 2023 A MESSENGER *** FOR A GIFT TOTAL $ **** . This will surely increase the credibility of your complaint. Final sale items are excluded and can not be returned or exchanged and all items must be unworn, unwashed and undamaged. What's more, the item-- a BCBG puffer coat-- was delivered disgracefully, shoved into a bag that is too small. I also asked if I could pay for the shipping fees myself using a carrier of my choice to avoid their inflated fee. People make mistakes, but refusing to correct them and leaving your customers hanging out to dry is not ok. I sent emails, I called them, I left voice messages. So disappointed since these were items I really wanted. Call customer service faster with GetHuman. I contacted immediately customer service asking to return it and making a bought 2 pair of boots (orders [protected] and [protected]), they both were small, returned using label provided by Bluefly. Bluefly start taking better care of your customers. Bluefly does not sell fake goods and any products not sold as Pre Owned should arrive like new. When returning a product, you will be presented with a Return Merchandise Authorization or RMA number and a shipping label. I wanted to exchange them but a return has a $20 fee. I ordered a pair of shoes and was sent the wrong size. Customer service. It maybe a pain in the a##. They are absolutely not authentic. Current Wait: 3 mins (2m avg) Hours: 24 hours, 7 days; best time to call: 3:45pm. Thank you for taking the time to reach out! Reviewers satisfied with Bluefly most frequently mention free shipping. Items marked final sale are non-returnable unless otherwise specified in an items details. Two weeks later I checked the tracking system and realized there was no movement on the label. If your package still has not shown up within the 3 business days of the delivery date, please reach out to us at and we will look into it for you. Im thinking of ordering something from you guys but after reading all the negative reviews im not so sure anymore, unless you can some how convince me i wont have any issues with my orders. i called customer service when it happened and they were very unhelpful. Gain trust and grow your business with customer reviews. Please note that additional fees may apply. if the bag is faked or damaged, could i return it back? Please be sure to follow the directions given for each product you are trying to return. I am looking for a set of summer bridesmate style dresses and i need a dozen of them. DON NOT ORDER FROM THIS SCAMMING COMPANY. Parcel not delivered and they won't refund!!! Bluefly accepts American Express, MasterCard, Visa, and Discover Card. Please refer to the section on Returns for information on how to create an online return. The latest complaint Gucci messenger bag was resolved on Mar 28, 2023. I called their customer service and they answered one week later saying nothing that would have something to do with my issue. The bag is new and authentic. That lowers the value of the bag. They don't take ANY responsibility and they even accuse YOU of being dishonest even if you provide solid evidence! attracts a monthly unique visitor traffic 22,720 visitors. In addition, their sizing guide is way off! Terrible attitude, condescending and I will truly never ever ever recommend or use this site again. Is this your company? Amazingly they keep saying 'only one refund per account'. Contact Customer Service who will need to issue a new return label. There are no returns on Diamond, Fine & Estate Jewelry pieces for international orders international shipments are FINAL SALE. This complaint was posted by a verified customer. Pieces sent back after the return period . The dress I ordered was never worn - I tried it on and it was too big. Despite a high level of trust, our investigation found issues with Bluefly's service, including poor customer service, lack of accountability, and responsibility to resolve complaints. Customer service is our #1 priority and if you have an issue with us, all you have to do is reach out and we would be more than happy to work with you. Enter your registered Bluefly account's email address and click RESET MY PASSWORD. I was searching for a matching sweatpant to a sweatshirt purchased at Marshall's, for a family member. I'm not sure if they are scammers or if they just have tremendous organizational problems. I'm going to buy a fendi bag on your web. *Important Note: Late returns will not be accepted past their indicated returns period and no refund will be issued.
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